What Gordon did
Mapped the real upholstery and facilities workflow before choosing the software shape.
Built the mobile friendly work order, document, photo, and asset management experience and connected it to secured storage.
Implemented viewers and field interactions for the file types staff already used rather than forcing a new document process.
What was hard
The product had to work in field conditions and preserve the department's existing service standards.
Operational records and institutional documents required secure access boundaries and careful storage decisions.
The system had to make physical work easier without turning the portfolio into a disclosure of internal data.