What Gordon did
Managed and designed custom upholstery projects, translating customer needs into patterns, materials, production plans, and finished products.
Helped run work across a three person shop where sales, design, production, and delivery had to stay tightly connected.
Worked on specialty technical products, including Faraday cage style builds using silver doped fabric and conductive thread for testing equipment and research lab use cases.
Advised on pricing, operations, customer communication, and how to move the shop toward larger, higher value work.
What was hard
Every project was custom, so the work could not rely on a repeatable SKU or fixed production process.
The team was small, which meant operational mistakes showed up immediately in margin, schedule, and customer trust.
The technical projects required materials judgment, sewing execution, and enough systems thinking to make the output useful beyond normal upholstery work.